Casino Management

Covers many topics related to protecting both the casino and casino patrons. Topics include general responsibilities, conduct and performance, dress code, posts, lost and found, photography, evictions, firearms, package removal, solicitation, radio procedures, security ten codes, phonetic alphabets, arrest procedures, use of metal detectors, surveillance notifications, daily shift responsibilities, card and dice control procedures, guest protection, emergency procedures, various emergency...

From internal control structures that are not fraud-specific to insufficient communication in the fraud discovery-to-investigation and conviction process, fraudulent activity is a widespread fact of life in the business world. Historically, the corporate tendency has been to react to fraud after the fact, rather than to be proactive in its prevention. And in most cases, blame is directed at accountants and auditors. Unfortunately, these officers are rarely provided with the resources, proper...

This manual discusses 34 key areas of responsibility for the beginning dealer including customer courtesy, dress and personal appearances, general conduct, opening the table and counting the bankroll, the shuffle and dealing, making change, cheque cutting, game protection, minimum and maximum bets, hitting the dealer's hand, and peeking at aces. 64 Pages Paperbound 1993

Originally titled Techniques of Casino Games: Blackjack, this training tool for blackjack dealers explains rules and procedures, equipment, cheques, handling cards, card delivery, take and pay procedure. In the advanced chapters, the authors teach payoff methods, insurance, doubling down, splitting pairs, and surrender. A key section focuses on protection, including cheating from the inside or the outside. 117 pgs, paperback, 1993

This well-respected casino executive and former player explains to both management and players how to understand true count conversion, how a player may deviate from basic strategy, what bet spread and bankroll requirements really amount to, and the legalities of barring players. Also explains cheating techniques like front-loading, spooking, first-basing and warps. 138 Pgs. 1990

The first book completely devoted to the subject of delivering superior service to casino gaming customers. Written by two customer service pros, it focuses on methods of providing customers with the best service possible combined with actual examples of how various situations should be handled. 332 Pgs.1992

The dramatic proliferation of casino gaming has been a controversial issue in recent years. While heated debate about gambling is ongoing, casinos continue to spread throughout the country and the number of Americans who gamble in them increases every year. Casino Gaming in the United States brings together a wide variety of information on the casino industry and how it affects America's economy and society. Chapters on the industry's recent history, and suggestions on how to find...

Gullo presents the basics of marketing and offers an outline of how an intelligently operated casino might best organize its marketing plan. Covers such diverse topics as the Marketing Mix, Hotel Sales (including in-house and citywide conventions, tour and travel groups) and Room Reservations. The section on junkets is one of the biggest in the book, focusing on topics such as regular junkets, up-and-back junkets, the junket evaluation process, master player and group player analysis, monthly...

Joseph, who is also a cheating and surveillance expert, presents a manual for the new supervisor. Focus begins with accepting the fact that the people who used to work with you now work for you so your attitude toward them has to change, followed with information about how to watch the games and dealers, what to look for in errors and/or cheating potential, what to do when players request cocktails and how to handle rating slips. Includes worksheets to make learning the trade easier. 127 Pgs....

Learn 300 things security officers must constantly be prepared for while patrolling hotel and casino properties. 197 Pgs. 2010

Subtitled 'The Art of Managing Casino Games', this book reveals how casinos approach the games and the players in their pit. A casino consultant and former casino manager, Zender believes management is an art and argues against excessive concern about card counters and shuffle trackers, believing the casino manager is better off if he concentrates on increasing profits. He also believes controlled dice rollers are no threat, addresses player tracking systems, the 6-5 blackjack payout,...

Bill Zender's Casino-ology took the art of casino management to new levels by introducing superior mathematical concepts to improve efficiencies within a casino operation. But after struggling through one of the worst financial periods in history, the gaming world has changed. It's imperative that casino managers be reactive to evolving markets, and 'Casino-ology 2' addresses all the issues relevant to a challenging new gaming environment. In 'Casino-ology 2', Zender again confronts the...

While todays mega casinos are quick to squash cheating dealers, its always possible to get cheated at blackjack, especially in private games and smaller casinos where surveillance isnt a priority. This DVD will help you understand how cheating occurs so that you wont become a victim. Cheating subjects covered on this DVD include: False Shuffles, Stocking, Second Dealing, Push through Shuffle, False Running Cut, Capping The Deck, The Elevator, Playing Slugs, The Turn-Over, Curl Peek, Flash...

This DVD is geared for blackjack players who want to make sure the dealer isn't cheating by manipulating the order of the cards. It's also helpful to casino supervisors and dealers who need to know the various moves and methods made by blackjack players who cheat. 43 minutes

Surveillance expert Joseph demonstrates and explains many sleight-of-hand techniques people use to cheat at poker: false shuffles, false dealing, peeking at cards, switching cards, marking cards, controlling cards during shuffles, bend work, culling discards, crimping, palming, cold decking, false cuts, daub work, nullifying cuts, holding out, and more. Each subject is covered with discussions about related variations and techniques. DVD

Based on the author's 30 years of experience dealing and managing poker rooms. Sections include general rules for poker room management, and specific rules in question-answer format keyed to stud, hold'em, Omaha and draw games. The step-by-step for opening a room, including furniture, equipment, specific charts, paperwork; dealer training; proper procedures for tournaments; house rules. 96 pgs, paperback, 1998   Table of Contents Rules Starting A Poker Room Dealer Training Games...

Subtitled "(For the Layperson) to AML (Anti-Money Laundering) Policy and Procedures" this is an excellent reference book packed full with essential data and information to assist the Compliance Officer and his her committee to assure a complete and comprehensive written program as required by US Federal regulations. This is an much needed tool and reference book which should be at arm’s reach. It consists of a combination of useful everyday ideology and direction with excerpts...

An expert on marketing, customer service, and promotion, Conrad offers ideas and examples on how to innovate, solve problems, and train personnel. Mid-management or publicity directors can find money-making and money-saving ideas here. 190 Pgs. 2000

Russell has designed a book to train the novice in more than 40 important areas of responsibility: chain of command, bankroll, craps layout, dealer and working stacks, stickperson duties, layout, the various bets, handling the stick, delivering dice to the shooter, the dice bowl, high dice, dice calls, and more. 94 Pages Paperbound 1993

A total craps package that takes that extra step to make it worth the price. Teaches about craps from the very beginning, including the layout, the bets, the odds, etc., so that the surveillance expert will know exactly what is supposed to be going on at the table. It then moves into areas where things dont happen the way they should and shows the viewer what to look for, both on the table and around it.

The authors teach the proper techniques of dealing and supervising craps. Many illustrations, charts and layouts. Covers the basics: the layout; working stacks; duties of the stickperson; Counting Cheques and Change; Sizing Cheques; Bottom Cutting and Picking. Describes all the bets, plus credit, security and game protection. 246 pgs, paperback, 1983

Friedman is legendary in Las Vegas gaming circles, having managed two very successful neighborhood Strip casinos (Castaways and Silver Slipper), turning them into hot spots for locals and visitors alike and attracting a full house nightly. Now he's turned his expertise to the (until now) intangible aspect of profits by tearing apart the actual physical design of casinos, uncovering why this sometimes neglected aspect can be very costly to ownership. Beginning with the 1930s and ending with the...

Particularly useful for poke players travelling to new arenas to play in high-stakes tournaments, this updated and expanded 3rd edition provides even more facts, tips, and cautionary tales--gleaned from the experiences of more than five hundred international business travelers--as well as: Information on protocol, customs, and etiquette; hand gestures and body language; tipping; American jargon; and the international communications crisis Up-to-date advice on dealing with the monumental...

H. Lee Barnes, who teaches English at the Community College of Southern Nevada in Las Vegas, has written a most entertaining, intriguing book on the ups and downs and colorful side of casino dealing (in this case the game is blackjack). Subtitled 'Inside the Culture of Casino Dealing', it should be read by anyone planning to train for a career in dealing and by anyone who wonders about the stresses of the job, the funny side of casino life, and the oddball nature of the players themselves....

Dealers in Las Vegas have their own special language in the casino and in the dealer's room. A must for anyone planning to deal. Written in 1980, it is geared to the newcomer or break-in dealer. Lots of inside stuff, including 'survival techniques.' 123 pages, paperbound. 1980.

The entertainment and media industries, already important sectors of the U.S. economy, continue to grow rapidly in other countries around the world. This ninth edition of Entertainment Industry Economics continues to be the definitive source on the economics of film, music, television, advertising, broadcasting, cable, casino and online wagering, publishing, performing arts and culture, toys and games, sports, and theme parks. It synthesizes a vast amount of data to provide a clear,...

The author covers a wide range of wagering situations, from horses to casino, legal to illegal. Includes tax issues, IRS reporting issues, foreign and in-flight gaming, lottery and much more for anyone who needs immediate answers. 359 pgs, hardcover, 1998

The book is based on a syllabus of specialized courses presented as an elective in the police science curriculum in several California colleges. It centers on tricks and devices, embezzlement, forgery and related offenses, insurance, consumer, real estate, investment/corporate and medical frauds. Explains the duties of various law enforcement departments. Illustrated, indexed. 336 pages, hardbound, 1974.

This is a memoir prepared by the UNR Oral History Program. It features Guy Farmer, publicist, remembering the second governorship of Grant Sawyer and how it dealt with, impacted, and witnessed the gaming industry. 54 pgs, paperback, 2006

Serving cocktails in a casino is an art and a skill. The job requires knowledge of drinks and mixes, the ability to deal with the public, the bartender, the bar-back, and the management. It’s a specialty job because the server must be able to walk the floor, be aware of when drinks are requested, take the orders properly, and serve them in a timely manner. All the information needed to qualify is in this book. (The work is hard but the rewards (tips) are well worth it). Includes recipes...

Subtitled "200+ Red Flags & Early Warning Signs That Indicate Casino & Hotel Employee Theft". The only way for companies to prevent employee theft is with good internal controls. 29 Pgs. 2011

Casino operators have two kinds of thieves to worry aboutplayers who steal by cheating and employees who steal by cheating. This training manual for surveillance employees begins with a profile of the workplace, defines misconduct, identifies internal controls and types of employee fraud and then proceeds to cover all areas of the casino floor from the pit to the mailroom, the wait staff to the dealers, the sports book to the executive offices. Covers detection and prevention. 80 pgs,...

An essential resource for legal professionals and business executives in the field of gaming law, authored by two of the most prominent experts in the field. This valuable book covers a multitude of new challenges to government and regulatory agencies that deal with gambling legislation, including: federal legislation on Internet gambling; U.S. laws that apply to advertising for online gaming services; use and abuse of certain bank instruments for Internet gambling; laws on phone wagers via...

As gaming expands across the globe, there is a growing need for clear guidance through the confusing world of casino operations. "Introduction to Casino Management" carefully explains gaming operations to those with little or no knowledge of the business. Written by experts with over 60 years of combined industry experience, this text provides in-depth coverage of key operating issues and practices. Both students and gaming professionals alike will appreciate this comprehensive guide to casino...

Marketing for Hospitality and Tourism, 7th Edition is the definitive source for hospitality marketing. Taking an integrative approach, this highly visual, four-color book discusses hospitality marketing from a team perspective, examining each hospitality department and its role in the marketing mechanism. These best-selling authors are known as leading marketing educators and their book, a global phenomenon, is the leading resource on hospitality and tourism marketing. The Seventh Edition of...

The noted law firm uses this book to explain and review Nevada gaming law including: An Overview of all Regulatory Agencies, individual licensing and all its implications and requirements. Also: Corporations, Partnerships and Trusts, Private Corporations, Publicly-Traded Corporations, Partnerships, General Partnerships, Limited Partnerships, Limited Liability Companies, Trusts and Estate Planning. Also: Gaming Employees, Officers and Directors, Key Gaming Employees, Independent Agents, Labor...